Elevate Your Customer Experience
At Danassie CX Partners, we specialize in transforming mid-sized organizations into leaders in customer experience excellence. Our hands-on fractional leadership and tailored strategies drive operational efficiency and scalable growth. With a focus on measurable performance improvement, we offer expertise in contact center optimization, CX strategy, process improvement, and more. Partner with us to unlock your organization's full potential and achieve sustainable success.
Features
Fractional Leadership
Our fractional leadership model provides mid-sized organizations with access to seasoned customer experience experts. This approach ensures that you receive tailored strategies and insights without the overhead of full-time executives.
Contact Center Optimization
We specialize in optimizing contact center operations to enhance efficiency and customer satisfaction. Our data-driven strategies focus on performance metrics that matter, ensuring your team delivers exceptional service.
CX Strategy Development
Our comprehensive CX strategy development process aligns with your business goals, ensuring a seamless customer journey. We utilize proven methodologies to design strategies that drive engagement and loyalty.
Performance Improvement
Through the DMAIC process, we identify areas for improvement and implement measurable changes that enhance operational efficiency. Our focus is on delivering tangible results that support scalable growth.
About Danassie CX Partners
At Danassie CX Partners, we specialize in empowering mid-sized organizations to achieve excellence in customer experience and operational efficiency. Our approach combines hands-on fractional leadership with strategic design and measurable performance improvements. We offer a comprehensive suite of services, including fractional customer experience leadership, contact center optimization, CX strategy development, process improvement through DMAIC, BPO management, self-service and automation strategies, and executive advisory services. Our mission is to drive scalable growth and ensure that your organization not only meets but exceeds customer expectations.
"With over 20 years of contact center leadership, I transform underperforming CX environments into scalable assets. For mid-sized, PE-backed companies, I bridge the gap between growth goals and the realities of high labor costs and stagnant performance. As a fractional leader, I implement the rigorous DMAIC process to drive operational excellence, turning declining customer satisfaction into a competitive advantage."
Meet Our Founder
Dana Leake
Founder
Johnny Carter
Director of Operations
Lisa Brown
Senior Strategy Consultant
Kimberly Baker
Head of BPO Management
Frequently Asked Questions
What is fractional customer experience leadership?
Fractional customer experience leadership involves engaging experienced professionals on a part-time basis to guide organizations in enhancing their customer experience strategies, ensuring operational efficiency, and driving growth without the need for a full-time hire.
How can Danassie CX Partners help my organization?
Danassie CX Partners specializes in providing tailored strategies and hands-on leadership to mid-sized organizations, focusing on customer experience excellence, process improvement, and scalable growth through measurable performance enhancements.
What industries do you serve?
We work with a variety of mid-sized organizations across multiple industries, including retail, technology, healthcare, and finance, helping them optimize their customer interactions and operational processes.
What is the process for engaging your services?
Engaging our services begins with a consultation to understand your specific needs and challenges. From there, we design a customized strategy and implement solutions that align with your organizational goals.
Let's talk!

Business Hours

Mon - Fri
-
Sat - Sun
Closed
11615 US-70 STE 1088-157, Arlington, TN 38002

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